Executive Board

Graham Gibson, Chairman

Chief Claims Officer, Allianz Insurance

Graham is an industry advocate with extensive experience in a range of market initiatives across claims and personal injury. He also serves on a variety of insurer related groups, including his role as Board Member for the Insurance Fraud Bureau.
Ruth McRitchie, Company Secretary

Director of Finance, Thatcham Research

Joined Thatcham in 2009, Ruth is responsible for the Company’s support services including Finance, HR, Legal, Risk and Facilities. She has had previous experience working on the Boards of plc, AIM listed and private companies, and is a chartered accountant, having trained with KPMG in Bristol.
Jonathan Hewett

Chief Executive, Thatcham Research

Jonathan joined in January 2019, and has a wealth of senior management and leadership skills from across the insurance, automotive and financial sectors, internationally and in the UK. His focus is to guide Insurer Members through vehicle safety, repair and security in a period of exponential technological advancement in connectivity and future automated driving capabilities, as well as complex vehicle materials and structures.
Mark Baker

Head of Claims Supply Chain, RSA Insurance

Joined Board 2018. Mark has extensive experience in the Claims Supply Chain, serving as Head of Claims Supply Chain at RSA since 2016. Previously, Mark also held a number of senior roles both in claims and procurement with AXA.
Graham Hughes

Chief Claims Officer, esure

Graham leads esure's Claims and Financial Crime operations having held claims roles in RSA, Allianz and Aviva. He also serves as a Board Member of the CII's Society of Claims Professionals.
Robert Harper

Head of Claims Procurement, Admiral Group

Joined Board 2018. Rob was recently appointed to the role of Head of Claims Procurement to shape and develop a designated procurement function, with responsibility for over 300 suppliers, setting the procurement strategy and providing oversight for all commercial activity within Admiral's Claims department.
Waseem Malik

Executive Managing Director, Claims, AXA Insurance

Joined the Board in 2018. He is one of three Executive Managing Directors responsible for the overall AXA Insurance business. He has overall responsibility for all P&C Claims and Complaints. Waseem has been at AXA for 14 years and was previously the Chief Financial Officer of AXA Insurance. He is a Fellow of the Institute of Chartered Accountants in England & Wales.
David Mills

Head of Motor Fulfilment, Direct Line Group

Joined Board 2009. Responsible for fulfilling the ‘bent metal’ motor claims, inclusive of Motor Networks, Engineering and the Motor Supply Chain.
Martin Milliner

Director of Claims, LV=

Joined Board 2015. With over 25 years operational and technical insurance experience in a variety of senior roles, Martin is currently responsible for managing personal and commercial lines claims across the range of LV= Brands.
David Nichols

Chief Claims Officer, Zurich Insurance

David was appointed in July 2017 and now has end-to-end responsibility for claims operations within the UK. Before that he was Zurich's UKGI Chief Operating Officer, having joined the company in 2004.
Simon Smith

Managing Director, Solus & Aviva Repair Lead

Simon joined the board in 2011. His current responsibilities include getting Aviva customers back to normal after a motor accident and developing Aviva's repair strategy. Simon formerly had responsibility for running the claims operation and motor propositions. Solus has 18 sites nationwide and employs in excess of 700 people.
Barry Street

Head of Engineers, Covéa

Joined Board 2012. Leads strategic operational changes for Covéa and has implemented innovative and award winning technological and customer service improvements.
Paul Ward

Head of Risk & Governance, ERS

Joined the Board in December 2020. Paul has been employed by the largest Motor Syndicate in Lloyd’s since 2003 in numerous roles of Governance, Underwriting and now Risk Management. His responsibilities include Risk Management, Product Governance, Oversight of Business Functions and provide Customer Challenge.
Mike Bell

Group Strategy & Transformation Director, Ricardo plc

Mike Bell 'Joined the Board in December 2020 as a Non-Executive Director. He is Group Strategy & Transformation Director at Ricardo plc and is focused on automotive and sustainable energy technology. He has worked on automotive technologies such as connectivity, electrification and autonomy within an OEM, Tier 1 and Engineering Service Provider context. Dr Bell has held director positions within Laird plc, Canonical Ltd and Jaguar Land Rover prior to joining Ricardo. He has a BSc and PhD in Computer Science from the University of Liverpool.
Sarah-Jayne Williams

Director, Global Product Partnerships- Geo- EMEA at Google

Sarah-Jayne 'Joined the Board in April 2021 as a Non-Executive Director. She has 20+ years of experience working both in management consulting and in industry and has previously acted as the Chairperson on the Board for Ford Mobility UK and a member of the Executive Board for Ford of Europe. During her years in consulting, she advised car manufacturers and leasing companies about their customer, digital and connectivity strategies and then joined Ford of Europe where she was responsible for the Connectivity and Mobility businesses. Today, she works at Google where she leads Product Partnerships for Google Maps in Europe, Middle East and Africa.
Iain Russell

Underwriting Manager of Gibraltar Based Companies; Markerstudy, Zenith & St. Julians (wholly owned by Qatar Re – subsidiary of QIC Global)

Joined the Board in June 2021. Iain brings with him vast experience as an underwriter in Motor Reinsurance Excess of Loss in both the Lloyd’s and company markets, before moving to retail insurance. His current responsibilities include oversight of Markerstudy Insurance Companies, which is wholly owned by Qatar Reinsurance Company Ltd – a subsidiary of QIC Global.