Booking Terms and Cancellation Policy

Booking

1. For current course cost and dates, please refer to the website.

2. Before booking your course, please ensure that you have read the course content, especially the ‘Intended For’ section, to ensure that the course will meet your training needs.

3. Statutory health and safety equipment will be provided, with the exception of footwear.

4. Please fax your completed booking form to the Training Co-ordinator - Thatcham (01635 868863) or Nuneaton (02476 347605).

5. Invoices will be sent to the confirmation name and must be paid in pounds sterling by cheque, credit card or BACS.

6. Delegates will receive joining instructions.

7. All course fees must have been received in full prior to the start of the course.
Fees: The fee for your course covers all written materials, lunch and refreshments. A VAT invoice and joining instructions will be sent to you acknowledging your booking. This includes a full statement of our terms and conditions and a venue location map.

Important note: This booking form constitutes a legally binding contract. It may be necessary, for reasons beyond the control of Thatcham, to change the content and timing of the programme, the date or the venue. In the unlikely event of the course being cancelled, Thatcham will automatically make a full refund but disclaim any further liability.

Cancellations and Alterations

Substitutions/Cancellations: Upon receipt of your booking form, your place(s) will be confirmed. Any cancellation/transfer must be received in writing. The appropriate charge will apply based on the cost of your booking.

Date of cancellation prior to course date (% at full course fee)	Fee
Over 20 working days before event	£50
15 working days but less than 20	25% of course fee
Over 5 days but less than 15	50% of course fee
5 days or less	100% of course fee

Note:
Thatcham reserves the right to charge new fees from the date they come into effect.
If a customer requests within 20 working days of the original start date, that a booking is re-scheduled, the client will incur an additional administration fee of £75 per person per course or assessment.

Accommodation
Should you require accommodation whilst attending a Thatcham course, a list of local hotels can be found on our website.

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